Tag: de-escalation techniques
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Email Aggression: use LOWER to overcome Passive-Aggressive Notes from Colleagues
Those “As per my last email” zingers aren’t about you—they’re a power play. Decode the subtext and use the LOWER method to pause, reply with clarity, and turn every passive-aggressive note into a leadership moment. Read more
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The LOWER Method: 5 Steps to Diffuse Anger at Home
Turn flare-ups into calm, constructive moments at home with the LOWER method—Label, Own, Wait, Explore, Resolve—complete with simple scripts, quick breathing resets, and easy fixes your whole family can use. Learn how to catch anger early, protect your relationships, and make your home feel like a true refuge again. Read more